Shipping policy

Shipping Policy

Last Updated: May 2026

At Auvrella, we’re committed to delivering your order as efficiently and securely as possible.

Processing Time

Orders are typically processed within 1–3 business days after payment confirmation.
Orders placed on weekends or public holidays will be processed on the next business day.
During peak periods, promotions, or holidays, processing times may be slightly extended.

Shipping Time

Estimated delivery times:

South Africa

Standard Shipping: 3–7 business days
Remote areas: 5–10 business days

International Shipping

Standard International Shipping: 7–15 business days
Delivery times may vary depending on customs procedures and destination country.

Please note that shipping time estimates are not guaranteed and may be affected by courier delays, weather conditions, customs clearance, or high order volumes.

Shipping Costs

Shipping costs are calculated at checkout based on:

Delivery location
Package weight
Selected shipping method

We may occasionally offer free shipping promotions on qualifying orders.

Order Tracking

Once your order has been shipped, you will receive a confirmation email with tracking information (where available), allowing you to monitor your package.

Incorrect Shipping Information

Customers are responsible for providing accurate shipping information at checkout. If an incorrect address is provided, delays or additional courier fees may occur.

Delayed, Lost, or Damaged Orders

If your package arrives damaged, is significantly delayed, or appears lost in transit, please contact our support team within 7 days of the expected delivery date.